BILLING & TAXES

Niketa Fazal will charge applicable sales taxes on physical and digital products shipped within Kenya.

ACCEPTED PAYMENTS

niketafazal.com accepts all major credit cards via pesapal.
You can choose your preferred method of payment at the checkout.
This site has SSL certificate that ensures the secure checkout process.
If you don’t have a PayPal account, you can still pay with any major credit card via Pesapall, using guest checkout feature. No account set up is needed.
IMPORTANT! Please make sure that your shipping address linked to your PayPal account or your Credit Card is up-to-date. If you realize that you provided a wrong address, please contact us no later than 5 hours after the time of purchase. 

 SHIPPING

We ship worldwide (with some exceptions).

● Paintings are shipped by DHL / Fedex or UPS in 2-3 business days after receiving a cleared payment. Tracking number and insurance provided.
 
● Art Prints are made-to-order and shipped via FedEx or UPS within 4-6 business days after receiving a cleared payment. Tracking number provided.

*** Customers are responsible for paying all applicable custom and brokerage fees in your country upon delivery of your package. We have no knowledge or control over those fees and are not authorized to collect them, nor are they included in your purchase price or shipping costs.

  • ORDER CANCELLATIONS:The production begins soon after order is received. If for any reason you want to make changes to your order or cancel it, please contact us within 5 hours from the time of purchasing. Once your order has begun processing, we can’t accept cancellation. Thank you for understanding.

 UNCLAIMED PACKAGES 

If Buyer refused a package, failed to claim a package at the Post Office or failed to reschedule a delivery with their Postmaster, the package is considered “unclaimed”. If the package returns to us unclaimed, only the original purchase price minus shipping cost and 25% fee will be refunded. No refunds will be issued for lost “unclaimed” packages.

 WRONG / OLD ADDRESS 

If a package returns to us deemed “Undeliverable as Addressed” due to an incorrect or incomplete address, provided by the Buyer, only item price minus 25% fee will be refunded. The shipping cost is not refundable.

No refunds will be issued for lost packages, deemed “Undeliverable as Addressed” due to an incorrect or incomplete address, provided by the Buyer. Packages, delivered to incorrect and/or old address and not returned to us, will not be refunded. It is a Buyer’s responsibility to verify and provide the correct address during the check out.

COLORS

Because each computer monitor is different, the colors you see on your screen may vary in “temperature” from the actual printed product. Due to the printing process and different fabric properties, slight color deviations may or may not occur.

 WHERE IT’S MADE

All paintings and prints are made by myself in Kenya.

PRICES

Niketa Fazal reserves the right to change prices at any time without notice.

RETURN & REFUND POLICIES

Rest assured that we strive to provide best quality products and customer service. Please read the item description carefully and contact us before purchasing if you have any questions.

IF ITEM IS DEFECTIVE OR DAMAGED: If your item has a significant flaw or was damaged in transit, please contact us within 48 hours of receipt with pictures, clearly showing the damage or defect. After receiving the proof of damage we will gladly send you a replacement or refund.

We do not accept returns on GICLEE PRINTS in cases where Buyer changed their mind, ordered wrong size and/or color, or did’t read the item description and/or site Policies.

 ***All giclee prints are unique creations and can’t be purchased anywhere else. Each item made specifically for you when ordered. Niketa Fazal does not carry an inventory and can’t accept returns or exchanges. Also, with so many people suffering from allergies, we want to make sure that our customers receive a newly made and allergens (pets and smoke) free products.

  • RETURNS OF ORIGINAL PAINTINGS:

If for any reason you are not satisfied with your painting, you can return or exchange it. 

  • Please contact us within 3 days of delivery to authorize the return.
  • The Artwork must be shipped back within 5 days of delivery in original package and condition with insurance and tracking number. 
  • Buyer is responsible for the return shipping cost.
  • Refunds for the cost of Artwork, excluding shipping and handling cost, will be issued after receiving the Artwork back in original condition.
  • DIGITAL DOWNLOADS: Due to nature of the digital products all sales are final. However we will do our best to answer your questions and help to resolve any issues.

BILLING TERMS & CONDITIONS

Niketa Fazal will charge applicable sales taxes on physical and digital products shipped within Kenya.